Customer Success Manager

📋 Description

• Own the strategic and commercial success of your portfolio with GDR, NRR, and ARR.
• Define account strategy and embed Binalyze AIR in customers' workflows.
• Portfolio ownership: manage 25–40 enterprise customers with retention and growth.
• Lead executive engagement with senior security/IT stakeholders on renewals and adoption.
• Proactive renewals: plan ahead, mitigate risk, secure predictable outcomes.
• Expansion opportunities in partnership with Sales.

🎯 Requirements

• Experience in CS/TAM/Enterprise SaaS with revenue accountability.
• Ownership of renewal and expansion targets.
• Partnering with cybersecurity/IT/security ops teams.
• Experience managing complex, multi-stakeholder enterprise accounts.
• Strong SaaS metrics fluency, including GDR and NRR.
• Clear communication across technical and commercial audiences.

🎁 Benefits

• Direct impact on revenue and customer retention.
• Remote, flexible working.
• 28 days annual leave + wellbeing days.
• Private medical insurance, including family cover.
• 401K.
• Home office setup support.