Related skills
saas git industrial automation hubspot crm engineering teams📋 Description
- Manage customer relationships from onboarding to renewal.
- Build relationships with customer stakeholders, esp. engineering/ops.
- Lead onboarding, check-ins, and business reviews.
- Help customers adopt Copia and follow best practices.
- Identify adoption risks; coordinate with internal teams to address them.
- Partner with Sales on renewals and expansions.
🎯 Requirements
- 3–6 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role
- Experience working with customers in a SaaS or technical environment
- Ability to learn new technologies and workflows quickly
- Strong communication and relationship-building skills
- Experience collaborating cross-functionally with Sales, Product, or Support
- Willingness to take ownership and continue developing as a Customer Success professional
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