Customer onboarding: guide new clients through implementation to ensure a smooth deployment.
Relationship Management: build trust-based relationships with key stakeholders.
Product Knowledge: serve as a product expert internally and externally.
Performance Monitoring: track usage patterns and KPIs, identify opportunities for improvement.
Issue Resolution: primary contact for customer concerns; collaborate with support/product.
Account Growth: partner with sales to identify upsell opportunities.

🎯 Requirements

Experience: 3+ years in customer success or account management in SaaS.
Education: Bachelor's degree or equivalent work experience.
Industry Knowledge: GPS tracking, fleet management, or oil & gas preferred.
Communication: Exceptional verbal and written communication.
Technical: Comfortable with software platforms, data analysis.
Problem-Solving: Strong critical thinking and proactive approach.

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