Customer Success Manager

📋 Description

• Own a portfolio of customers end-to-end: onboarding, adoption, retention.
• Protect and grow revenue via deep relationships and expansion.
• Translate clinical/administrative pain points into product insights.
• Build CS playbooks and data-driven processes for scale.
• UK/European timezone and site visits to UK customers.
• Work in a mission-driven team focused on patient impact.

🎯 Requirements

• 3+ years in B2B SaaS Customer Success at a high-growth startup.
• Track record of retention and expansion.
• Relationship builder who coaches clinicians and practice managers.
• Obsessed with delivering exceptional customer experience.
• Self-starting, organized, intrinsically motivated.
• UK/European timezone and site visits to UK customers.