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customer success saas renewals onboarding ai📋 Description
- Lead high-impact onboarding to activate customers
- Drive adoption of Suzy's AI-powered SaaS in workflows
- Own retention and outcomes across a ~$5M ARR book
- Develop success plans aligned to executive KPIs
- Proactively identify churn risk and mitigation strategies
- Own and close first-term renewals with Sales
🎯 Requirements
- 3-5+ years of experience as a SaaS or AI Client Success Manager (required)
- Proven experience managing and renewing significant ARR portfolios
- Demonstrated success driving retention and influencing revenue outcomes
- Experience supporting enterprise or mid-market SaaS customers
- Ability to translate AI and data platform capabilities into measurable business results
- Strong executive communication and presentation skills
🎁 Benefits
- Generous health, dental, and vision benefits
- 401K plan vests immediately
- Friendly, collaborative environment with frequent exposure to executives
- Opportunity to make an immediate impact at a fast-growing company
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