Related skills
crm salesforce twilio zendesk microsoft office📋 Description
- Lead the Customer Success Loyalty Support team delivering high-touch service.
- Manage day-to-day ops, escalations, and ongoing improvements.
- Monitor KPIs (service levels, response times, quality, CSAT).
- Schedule staffing to cover service hours (5am-5pm PT, Mon-Fri).
- Promote a customer-first culture; collaborate with cross-functional teams.
- Serve as escalation point for complex issues and root-cause fixes.
🎯 Requirements
- Associate’s or Bachelor’s degree, or equivalent.
- 3-5 years in customer service or loyalty programs.
- 1-2 years in a lead or supervisory role.
- CRM and call center platforms experience (Salesforce, Zendesk, Twilio, Five9).
- Strong leadership, coaching, and team development.
- Excellent communication, verbal and written.
🎁 Benefits
- Competitive compensation including base salary and bonus.
- Flexible PTO, holidays, and parental leave.
- Generous healthcare benefits, HSA match, and 401k.
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