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crm account management data analysis analytics cross-functional collaboration📋 Description
- Proactively engage customers via calls, emails, and chat to strengthen relationships.
- Gather feedback to identify trends and reduce churn.
- Implement, promote, and administer Revance loyalty programs.
- Initiate outreach to provide solutions and personalized recommendations.
- Resolve complex or sensitive customer situations across channels.
- Partner with Sales, Ops, IT to resolve cross-functional concerns.
🎯 Requirements
- Associate's or Bachelor's degree (or equivalent).
- Degree in Business, Marketing, Communications, or Health Sciences.
- 1-3 years experience in customer service, success, account management, or a contact center.
- 3-5 years experience in customer-facing environments with CRM-driven workflows.
- Experience handling complex customer interactions and resolution.
- Proactive outreach and customer journey optimization experience.
🎁 Benefits
- Competitive base salary and annual bonus.
- 12 days PTO, holidays, and parental leave.
- Generous healthcare benefits, HSA match, 401k match.
- Employer-paid life and disability insurance, pet insurance.
- Wellness discounts and more.
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