Customer Success Loyalty Support Specialist

📋 Description

• Proactively engage customers through outbound and inbound calls, emails, and live chat to strengthen long-term relationships.
• Gather customer feedback to identify trends and opportunities to reduce churn.
• Manage Revance rewards and loyalty programs, educating customers and providers on benefits.
• Initiate customer outreach to provide solutions, product education, and personalized recommendations.
• Address potential issues before they escalate by monitoring account activity and sentiment.
• Collaborate with Sales, Operations, IT, and Quality teams to resolve cross-functional customer concerns.

🎯 Requirements

• Associate’s or Bachelor’s degree, or an equivalent combination of education and experience.
• 1–3 years in customer service, customer success, account management, or a contact center role.
• 3–5 years in customer-facing environments with CRM-driven workflows.
• Experience managing complex customer interactions and problem resolution.
• Strong communication and collaboration skills.

🎁 Benefits

• Competitive compensation including base salary and annual performance bonus.
• 12 days PTO, holidays, and parental leave.
• Generous healthcare benefits, HSA match, 401k match, life and disability insurance, pet insurance.
• Wellness discounts and more.