Customer Success Leader

📋 Description

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• Define and execute regional CS strategy across EMEA/APAC.
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• Build and scale a high-performing CS org; hire and develop leaders.
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• Own regional health, retention, gross retention, and NRR.
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• Serve as executive sponsor for strategic customers in EMEA/APAC.
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• Drive API and AI transformation; governance and platform adoption.
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• Partner with Sales, Product, Eng to align outcomes with business goals.
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🎯 Requirements

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• Bachelor's degree required; MBA or advanced degree preferred.
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• 15+ years in CS, Enterprise SaaS, Consulting, Platform Eng, or Tech Services.
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• 7+ years leadership experience managing regional/global CS teams.
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• Proven success leading large-scale CS in high-growth SaaS.
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• Strong understanding of APIs, cloud technologies, and enterprise software adoption.
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• Exceptional executive presence; ability to influence senior stakeholders.
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🎁 Benefits

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• Full medical coverage
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• Flexible PTO
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• Wellness reimbursement
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• Monthly lunch stipend
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• Donation-matching program
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• Frequent team-building events
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