Customer Success Lead

📋 Description

• Lead and mentor a team of CSMs to boost product adoption.
• Manage multi-channel post-sale engagement to keep customers healthy.
• Build experiments to improve retention, reduce churn, and NPS.
• Use surveys and interviews to identify effective engagement methods.
• Develop customer communication strategy to make fintech workflows intuitive.
• Collaborate with stakeholders to reflect voice of customers in roadmap.

🎯 Requirements

• 6+ years in Customer Success or Account Management.
• Proven managerial experience leading high-performing teams.
• BA degree or equivalent practice experience.
• Direct experience in customer success leadership or go-to-market.
• Background in B2B service in regulated healthcare.
• Experience in fast-paced environments or startups.
• Experience coordinating with executive-level stakeholders.
• Experience coordinating cross-functional teams.

🎁 Benefits

• Equity ownership for all employees.
• Competitive salary based on experience.
• Health, vision, and dental coverage.
• Retirement benefits including 401K match.
• Hybrid work policy: four days in office, WFH Wednesdays.