Related skills
account management fintech customer success stakeholder management leadership📋 Description
- Lead and mentor a team of CSMs to drive product adoption and satisfaction.
- Manage multi-channel post-sale engagement to ensure a healthy customer base.
- Build experiments to improve retention, reduce churn, and NPS.
- Leverage surveys and interviews to shape engagement strategies.
- Develop customer comms strategy to simplify fintech workflows for staff.
- Collaborate with stakeholders to align messaging with the voice of the customer in the roadmap.
🎯 Requirements
- 6+ years of Customer Success or Account Management experience.
- Proven managerial experience leading high-performing teams.
- BA degree or equivalent practice experience.
- Direct experience in customer success leadership, account management or similar go-to-market roles.
- Background in B2B service in a highly regulated industry with medical practices.
- Experience in a fast-paced environment or startup.
- Experience working with executive-level stakeholders.
- Experience coordinating cross-functional teams and stakeholders.
🎁 Benefits
- Equity: ownership in the company.
- Competitive salary reflecting experience.
- Health, vision, and dental coverage.
- Retirement: generous 401K match.
- Hybrid policy: four days in office, WFH on Wednesdays.
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