Related skills
account management customer success onboarding leadership revenue growth📋 Description
- Positively lead and handle a sub-team of CS managers/associates in the region.
- Mentor sub-team members and run their day-to-day output and engagement.
- Own sub-team revenue, feature adoption, NPS, expansion, and onboarding.
- Coordinate key new customer onboarding.
- Manage line tasks such as annual reviews and salary rounds.
- Orchestrate the team to follow our enterprise account management playbooks.
🎯 Requirements
- A proven track record in Customer Success and/or Sales
- The desire to lead people and help them succeed
- Phenomenal understanding of the Smartly product and services
- Excellent knowledge of the digital marketing and paid social landscape
- Strong communication and interpersonal skills
- Track record of a commercial approach to enterprise account management
🎁 Benefits
- Five weeks PTO, 11 holidays, unlimited sick days
- Flexible in-office, hybrid, remote options depending on role
- Generous healthcare packages and mental health benefits
- Monthly wellness benefit and learning reimbursement opportunities
- 401K plus matching and equity grants for all Smartlies
- Volunteer time off days and company donation matching opportunities
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