Customer Success & Internal Program Coordinator - Geotab Vitality

📋 Description

• Support Geotab Vitality customers and drive platform adoption.
• Be the internal voice of the customer; collect feedback.
• Coordinate onboarding logistics for new external customers.
• Assist onboarding pilots and coordinate Go Device ordering.
• Create and maintain CS documentation and playbooks.
• Scale customer success operations to improve efficiency.

🎯 Requirements

• Fluency in English and Spanish, both spoken and written.
• 1-3 years in Customer Success, Account Management, or Program Management.
• Post-secondary diploma/degree in Business Administration, Marketing, Sales, or related field.
• Team player with strong cross-functional relationships.
• Excellent interpersonal, written, and verbal communication.
• Adept at identifying issues, asking questions, and escalating problems.
• This position has no managerial responsibilities and no direct reports.

🎁 Benefits

• Flex working arrangements.
• Home office reimbursement.
• Public transportation reimbursement.
• Employer pension contributions.
• Medical and dental benefits for you and family.
• EV purchase incentive program.