Assist onboarding of Tier 3 customers, ensuring they understand our products.
Respond to customer inquiries via email and chat with timely solutions.
Monitor customer usage and engagement metrics to spot improvement opportunities.
Support Customer Success Managers in creating usage reports and tracking health.
Assist in maintaining help articles, guides, or tutorials for customers.
Participate in customer feedback sessions to help improve products and services.

🎯 Requirements

Currently pursuing a degree in Business, Marketing, Communications, or a related field.
Strong interpersonal, written, and verbal communication skills.
A problem-solving mindset with strong attention to detail and ownership.
Ability to work independently and collaboratively in fast-paced, high-scale environments.
Ability to use CRM tools, spreadsheets, and customer management software.
Understanding of SaaS customer journeys, onboarding, and adoption models.

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