Related skills
crm analytics customer success saas onboarding📋 Description
- Onboard new customer accounts and configure settings
- Monitor customer health and onboarding progress
- Shadow client meetings to observe onboarding practices
- Troubleshoot issues and respond to customer questions
- Collaborate with Customer Success and Implementation to drive adoption
- Drive process improvements across teams
🎯 Requirements
- Pursuing a degree in Business, Marketing, Communications, or related field (junior/senior)
- Strong written and verbal communication
- Analytic mindset with attention to detail
- Customer-focused with strong organizational skills
- Comfortable with data and dashboards; CRM familiarity a plus
- Available up to 30 hours/week with laptop, phone, and Wi-Fi
🎁 Benefits
- Hands-on experience in customer success at a high-growth SaaS company
- Direct mentorship from experienced CS and Implementation leaders
- Exposure to cross-functional operations in a scaling startup
- Opportunity to contribute to high-impact projects
- Potential for future full-time employment based on performance
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