Customer Success & Implementation Manager (SaaS Enterprise)
Related skills
hubspot account management customer success saas project management📋 Description
- Lead onboarding and implementation for enterprise clients.
- Ensure 95%+ on-time delivery within scope.
- Drive adoption and 80–90% active usage; monitor health.
- Manage enterprise accounts; renewals and expansion.
- Collaborate with Product, Sales, and Engineering.
- Conduct Quarterly Business Reviews with clients.
🎯 Requirements
- 5+ years in Customer Success/Implementation in SaaS.
- Experience with enterprise accounts and renewals.
- Strong project management and relationship skills.
- Excellent communication and executive presence.
- CRM/CS tools: HubSpot, JIRA, Google Suite.
- Bachelor’s degree; MBA or PM cert a plus.
🎁 Benefits
- Competitive Compensation
- Paid Time Off
- Paid Parental Leave
- Remote Workplace
- Flexible Work Schedules
- Health, Dental, Vision, LTD Insurance
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