Lead point of contact for assigned strategic accounts.
Drive client success: adoption, ROI, satisfaction; identify expansion.
Advocate for clients; provide feedback to inform product and service enhancements.
Track account metrics; analyze renewal risks, upsell opportunities, customer health.
Plan and execute client-focused events.

🎯 Requirements

3+ years in post-sales CS, AM, or services role
Experience managing and expanding SaaS client relationships
Proven renewals and upsell track record
Engages with stakeholders at all levels; demonstrates thought leadership
Excellent interpersonal, communication, and presentation skills
Analytical to synthesize data and provide strategic recommendations

🎁 Benefits

Open, inclusive, and fun environment.
Benefits including medical, dental, vision, and 401(k).
Competitive salary plus RSUs.
Flexible PTO.
Opportunity to revolutionize the legal industry.
Growth opportunities throughout the company.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot