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crm account management analytics saas renewals📋 Description
- Lead point of contact; build exec-level relationships with strategic accounts.
- Ensure adoption, ROI, and client satisfaction; identify expansion opportunities.
- Advocate client needs; provide feedback to inform product and service enhancements.
- Track account metrics; analyze renewal risks, upsell opportunities, and customer health.
- Plan and execute client events for education, networking, and motivation.
🎯 Requirements
- 3+ years in post-sales customer success, account management, or services.
- Experience managing and expanding SaaS client relationships.
- Track record of renewals and upsells.
- Engage with stakeholders at all levels; demonstrate thought leadership.
- Excellent interpersonal, communication, and presentation skills.
- Analytical skills to synthesize data and provide strategic recommendations.
🎁 Benefits
- Open, inclusive, and fun environment.
- Medical, dental, and vision insurance; 401(k).
- Competitive salary plus RSUs.
- Flexible PTO.
- Be part of a company revolutionizing the legal industry.
- Growth opportunities across the company.
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