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account management growth fintech customer success onboarding📋 Description
- Own onboarding & activation for lenders; drive fast go-lives
- Deliver real, provable customer value; track adoption & outcomes
- Be the customer advocate; surface feedback to product & roadmap
- Drive retention & expansion; own renewals and expansion
- Build the CS/Growth function; define playbooks & metrics
🎯 Requirements
- 5-10+ years in banking, fintech, or financial services software
- Strong understanding of commercial lending workflows
- Experience owning customer relationships end-to-end
- Comfortable managing projects, stakeholders, and ambiguity
- A bias toward action and accountability
- Comfortable being the first CS hire; ownership and autonomy
🎁 Benefits
- First CS Member Impact: fingerprints everywhere
- Direct Access to Leadership: real influence on strategy
- A Product Customers Genuinely Care About: work on meaningful product
- Competitive Compensation + Equity: strong package
- Career-Defining Function: build a career-defining function
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