Customer Success Executive, SLED

📋 Description

• Deliver customer value: define outcomes and maximize value across Okta.
• Drive for results: implement proactive CS plans and SBRS.
• Win as a team: own post-implementation adoption and issues.
• Voice of the customer: gather feedback for continuous improvement.
• Advise on new products/features to guide adoption.
• Identify renewal risk and drive expansion opportunities.

🎯 Requirements

• 10+ years in CS/AM/consulting with enterprise SaaS.
• Proven track record delivering exceptional CS and issue resolution.
• Strong executive relationship skills and EQ.
• Deep IAM and cloud-architecture knowledge.
• Experience with IT systems integration and enterprise web tech.
• Bachelor's degree required; advanced degree preferred.
• Willing to travel up to 35%; US citizenship eligibility.

🎁 Benefits

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community
• Immersive, in-person onboarding to accelerate impact