Customer Success Executive - Bournemouth

📋 Description

• Manage lead pipeline of sellers for our online auction.
• Review seller car listings for accuracy before auction.
• Use knowledge to advise on pricing versus market realities.
• Explain the Carwow auction process clearly to sellers.
• Handle negotiations and customer objections.
• Communicate with sellers via phone, email, live chat, and SMS.

🎯 Requirements

• Experience in a target-driven environment and managing a pipeline independently.
• Excellent written and verbal communication; build rapport with sellers from diverse backgrounds.
• Proactive, customer-focused approach to help sellers achieve their goals.
• Strong attention to detail and organizational skills for listing accuracy.
• Ability to work independently and as part of a team in a collaborative environment.
• Comfort with various communication channels, including phone, email, live chat, and SMS.

🎁 Benefits

• Competitive salary + commission
• Company share options
• Enhanced holiday package
• 28 annual leave days
• 1 day for your wedding
• 1 day off when you move house - because moving is hard enough without work!