Related skills
account management customer success project management stakeholder management public safety📋 Description
- Lead customers through discovery sessions to uncover needs and opportunities.
- Manage complex multi-stakeholder projects from kickoff to completion.
- Build relationships at executive levels and influence stakeholders.
- Act as a strategic consultant guiding adoption with data-driven recommendations.
- Drive retention and growth by identifying expansion opportunities.
- Collaborate cross-functionally with Product, Engineering, Support, Sales.
🎯 Requirements
- 5+ years in Customer Success, Account Management, or related client-facing role.
- Experience with law enforcement, public safety, or regulated industries preferred.
- Some Sales experience preferred.
- Formal training or certification in CS, Account Management, or Project Management a plus.
- Excellent communication, negotiation, and presentation skills.
- Ability to travel to support customer engagements.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Learning & Development programs
- Emotional & Mental Wellness support
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