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slack looker salesforce jira chatgpt📋 Description
- Be primary owner for a Japan customer book: retention, renewals, and upsell.
- Build executive and technical relationships in Japanese and English; run reviews.
- Drive adoption of Fivetran connectors and platform features via consultative conversations.
- Manage contracting lifecycle: planning, strategy, negotiation with Legal and Sales Ops.
- Provide timely forecasts for renewals and expansions; keep Salesforce/forecasts up to date.
- Collaborate cross functionally with CSMs, Sales Engineers, Product, Marketing and Partners.
🎯 Requirements
- Native Japanese speaker with strong professional English.
- 3+ years in SaaS account management, customer success, or enterprise roles.
- Strong project management skills to coordinate multi stakeholder migrations and onboarding.
- Excellent integrity and customer centricity.
- Detail oriented with forecasting and CRM hygiene.
- Experience with CRM and forecasting tools (Salesforce preferred) and analytics familiarity.
🎁 Benefits
- 100% employer paid medical insurance
- Generous PTO, sick time, parental leave, holidays, and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and team building activities
- Monthly cell phone stipend
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