Related skills
sql python rest apis shell scripting sso📋 Description
- Perform deep technical investigations and solve complex customer issues.
- Own customer cases end-to-end from triage to resolution.
- Provide troubleshooting across channels (email, tickets, Slack, calls).
- Willing to work in rotational shifts in a 24x7 global support environment.
- Investigate incidents using Nexla environment, connectors, logs, and tools.
- Drive root-cause analysis with multiple Engineering teams.
🎯 Requirements
- Willingness to work in rotational shifts (nights/weekends)
- 3-5 years of relevant experience in technical support or related fields
- Strong Python programming and scripting (Python or Shell)
- Relational DB experience and SQL (Oracle/Postgres/MySQL/MS SQL Server)
- REST APIs knowledge and authentication (OAuth2, SSO, tokens)
- Data formats (CSV, XML, JSON, Parquet) and Unix/Linux
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