Customer Success Engineer, Ohio Valley

📋 Description

• Act as trusted, strategic advisor across the customer success lifecycle.
• Build relationships with stakeholders and senior mgmt to drive adoption.
• Drive adoption and identify opportunities to deliver Cribl value.
• Maintain customer health signals and push use-case initiatives and training.
• Communicate cross-functionally as the voice of the customer.
• Track metrics with the Cribl platform to ensure observability and success.

🎯 Requirements

• Minimum 5 years in post-sales with customer advocacy.
• Customer-first mindset with strong communication & relationships.
• Experience with Observability, Logs, Metrics, IT Ops, Security.
• Proven success with large enterprises in high-growth environments.
• Ability to drive new use-cases to deliver customer value.
• Willingness to travel 15-20% and reside in OH, MI, or IN.

🎁 Benefits

• Remote-first culture with time-zone flexibility.
• Comprehensive benefits: health, dental, vision, life insurance.
• 401(k), equity, and discretionary bonus eligibility.
• Fertility treatment benefit.
• Paid holidays and generous PTO.
• Career growth and inclusive culture.