Provide enterprise-level technical support to customers via phone, web, email, chat and other channels.
Deliver effective solutions to technical and non-technical end users across cloud deployments.
Diagnose and resolve issues with timely response and excellent customer care.
Escalate unresolved issues per internal procedures and coordinate with teams.
Contribute to deployment guides, knowledge base, and documentation.
Demonstrate case management skills to achieve high customer satisfaction.

🎯 Requirements

3+ years in enterprise tech support/DevOps
Strong problem-solving skills
VMware, Linux, Kubernetes, GCP, AWS, Azure
Office 365 API, MSSQL; scripting (Python, Perl)
Cloud deployments, automation, SaaS, microservices
Bachelor's degree in Computer Science or Engineering

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