Customer Success Engineer - Database (2nd Shift)

📋 Description

• Deliver hands-on DB and cloud infra support (MySQL, PostgreSQL, Redis, MongoDB) with Kubernetes.
• Diagnose and resolve DB production issues affecting performance, backups, and connectivity.
• Guide customers in designing scalable, reliable database architectures on DigitalOcean.
• Collaborate with senior engineers to support onboarding, migrations, and escalations.
• Participate in incident response and on-call rotations for critical issues.
• Analyze customer architectures to identify improvements and best practices.

🎯 Requirements

• 2–5 years in technical support, DevOps, cloud engineering, or similar.
• Hands-on with DBs: PostgreSQL, MySQL, Redis, MongoDB, Clickhouse; Kafka familiarity.
• Strong Linux, networking, and cloud infra fundamentals.
• DB fundamentals: backups, replication, indexing, and performance tuning.
• Strong troubleshooting across app, DB, and infra layers.
• Customer-first mindset with ability to explain concepts clearly.
• Excellent communication; able to work independently and in fast-paced environments.
• Exposure to AWS, Azure, and Google Cloud; multi-cloud/hybrid environments.

🎁 Benefits

• Career development resources, conference reimbursements, and LinkedIn Learning.
• Flexible time off and well-being programs (EAP, local meetups).
• Equity compensation and Employee Stock Purchase Program.
• DigitalOcean is an equal-opportunity employer.
• Remote-friendly with global benefits and onboarding.