Collaborate with Customer Success to support onboarding and value-based engagements.
Perform product health checks and provide adoption guidance.
Engage customers via Gainsight workflows and outbound calls.
Identify low adoption and promote value-added use cases.
Provide post-sales technical support and recommendations.

🎯 Requirements

BA/BS in Computer Science or Engineering preferred.
2+ years in technical software support or help desk.
Excellent communication, organization, and stakeholder management.
Comfortable making outbound phone calls.
Ability to work independently and manage time effectively.
Hybrid work arrangement (2 days remote, 3 onsite) and Germany time.
Knowledge of SharePoint/Microsoft365 architecture is a plus.

🎁 Benefits

Hybrid Working Arrangement.
Health benefits from day 1 (HMO) with dependents.
Group life insurance upon regularization.
Career growth and advancement opportunities.

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