Customer Success Engineer, AEC (USA)

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

cad revit bim navisworks civil 3d

๐Ÿ“‹ Description

  • Lead technical onboarding and adoption for AEC accounts from pilot to rollout
  • Partner with CSMs and AEs to remove blockers and tie use cases to outcomes
  • Advise on construction VDC BIM workflows aligning DroneDeploy AI and integrations
  • Design persona based training for DroneDeploy Academy virtual and in field
  • Build and maintain AEC playbooks SOPs and workflow guides
  • Integration expert for Civil 3D Procore Autodesk Construction Cloud Revit Navisworks

๐ŸŽฏ Requirements

  • 5+ years in solutions engineering, VDC/BIM management, customer success, or similar roles in B2B SaaS or construction tech
  • Meaningful AEC experience with field or VDC teams on delivery, coordination, or reality capture
  • Bachelor's degree in Civil Engineering, Construction Management, Architecture, or equivalent technical field
  • Proven track record implementing or scaling construction workflows (drone or 360 capture, BIM coordination)
  • Proficiency with Civil 3D, Procore, Autodesk Construction Cloud, Revit/Navisworks, CAD workflows
  • Hands-on experience with drones, 360 cameras, or laser scanners; advise on hardware options

๐ŸŽ Benefits

  • Impact Shape the future of AEC reality capture with builders
  • Scope Own high impact AEC programs across mid-market and enterprise
  • Field and product exposure Time on live job sites and virtual workshops
  • Team and culture Join a collaborative Customer Experience team
  • Growth Clearly leveled path to senior CSE and product leadership
  • Flexible arrangements and unlimited PTO
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