Customer Success Engineer

📋 Description

• Act as trusted technical advisor, guiding CS lifecycle from onboarding to expansion
• Establish relationships with stakeholders and senior management to drive enablement
• Drive adoption and uncover opportunities to increase Cribl value
• Communicate clearly across teams as the voice of the customer
• Track metrics with Cribl CS Platform to ensure observability of customers
• Remote-first environment; may require after-hours across time zones

🎯 Requirements

• 5+ years in post-sales/customer advocacy
• Customer-first mindset with strong communication and relationship mgmt
• Proven ability to work with large enterprises in high-growth environments
• Experience as an engineer with Observability, Logs, Metrics, IT Operations, and Security
• Quick learner with strong problem-solving skills
• Willing to travel 15-20% and reside in Chicago or St. Louis

🎁 Benefits

• Health, dental, vision coverage
• Short-term disability and life insurance
• Paid holidays and PTO
• Fertility treatment benefit
• 401(k) with company equity
• Discretionary company-wide bonus eligibility