Customer Success Enablement Manager

📋 Description

• Design scalable enablement programs across the full customer lifecycle.
• Establish and maintain role-based curricula for CS Managers and Implementation Consultants.
• Partner with New Hire University to accelerate onboarding and upskilling.
• Create and evolve enablement resources and playbooks for the post-sales org.
• Equip CS Managers with ROI-focused frameworks for value-based conversations.
• Enable Implementation Consultants with guided onboarding to speed time-to-value.

🎯 Requirements

• You are a systems thinker who designs enablement for scale.
• You influence senior stakeholders without formal authority.
• You understand how post-sales drives retention and value.
• You combine instructional design with an outcomes-focused mindset.
• You are highly organized, detail-oriented, and execute from concept to delivery.
• You're a builder, collaborator, and team player who seeks growth.

🎁 Benefits

• Competitive salary and meaningful equity.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment.
• Take what you need PTO.
• Culture that values meritocracy and global collaboration.