Related skills
data analysis customer success project management leadership cross-functional communication📋 Description
- Coach and mentor team members with a focus on development.
- Develop and measure KPIs for efficiency, productivity, and learning.
- Leverage product and industry knowledge to drive results and innovate.
- Use data to identify trends and drive initiatives.
- Treat CS as a product; improve customer experiences.
- Lead end-to-end project plans and ensure delivery of success plans.
🎯 Requirements
- 6+ years of experience with 3+ years people management.
- Past project management experience.
- Multi-channel leadership experience.
- Experience building and scaling CS operations.
- Ability to influence and communicate cross-functionally.
- Creative problem-solving; passion for digital assets.
🎁 Benefits
- 100% company paid health insurance for employee, partner and dependents.
- Computer equipment and workplace furniture to suit your needs.
- Great colleagues and inspiring startup environment.
- Benefits may vary based on location.
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