Customer Success - Email Support (Hybrid)

📋 Description

• Assist customers with product queries via email; handle multiple customers.
• Maintain a positive, empathetic, professional attitude toward customers.
• Acknowledge and resolve customer complaints.
• Respond promptly to all inquiries, verbally and in writing.
• Communicate and coordinate with your manager as needed.
• Know Moniepoint products to answer questions effectively.

🎯 Requirements

• A degree in a relevant field.
• Experience in customer support in correspondent banking.
• 1-3 years in banking/fintech or digital banking.
• Client service or front office experience.
• Compliance knowledge is an advantage.
• Attention to detail.

🎁 Benefits

• Hybrid work arrangement.
• Culture of innovation and growth.
• Opportunity to shape fintech in Africa.
• Professional development opportunities.