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customer success program management renewals procurement enterprise saas📋 Description
- Build trusted relationships across customer org, from users to C-suite.
- Lead implementation projects with Technical Architects and timelines.
- Own project scope, risks, and deliverables; ensure visibility.
- Drive adoption via training, enablement, and change management.
- Own renewals, growth, and contract changes with Sales.
- Embed Fairmarkit in core procurement processes for long-term success.
🎯 Requirements
- 5+ years in Customer Success or Delivery within enterprise SaaS.
- Proven renewal or revenue targets ownership.
- Procurement or P2P experience (SAP, Ariba, Oracle, Coupa).
- Led complex enterprise programs with multiple stakeholders.
- Excellent communication and executive-facing presentation skills.
- Bachelor’s degree; Agile/PM experience; UAE exp preferred.
🎁 Benefits
- Fully dedicated to a small group of strategic customers.
- Combination of advisory, leadership, and commercial accountability.
- Impact procurement modernization with automation and AI.
- Collaborative, fast-paced environment with career growth.
- Equal opportunity employer with diverse teams.
- Global partners and cross-border collaboration.
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