Customer Success Director - Rockerbox

Added
19 days ago
Type
Full time
Salary
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Related skills

account management marketing analytics data warehousing enterprise mmm

πŸ“‹ Description

  • Trusted advisor for ICP >$100K ACV enterprise customers.
  • Develop strategic CS plans aligned with customer objectives.
  • Drive adoption of Rockerbox features: MTA, testing, MMM, data warehousing.
  • Own revenue outcomes and retention in collaboration with Client Partner.
  • Onboarding and program management to value milestones.
  • Lead executive-level discussions and cross-functional alignment.

🎯 Requirements

  • 6+ years in enterprise Customer Success/Consulting.
  • Experience managing large, complex accounts.
  • Strong data literacy and marketing analytics.
  • Ability to translate technical concepts for executive audiences.
  • Collaborative communicator with cross-functional stakeholders.
  • Demonstrated autonomy and decision-making in ambiguity.

🎁 Benefits

  • Equity and comprehensive benefits.
  • Opportunity to influence product direction.
  • High-autonomy, strategic impact role.
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