Related skills
customer success saas contract negotiation portfolio management epm📋 Description
- Lead the India Customer Success team and own a portfolio across the lifecycle.
- Drive end-to-end customer lifecycle: pre-sale scoping, delivery, post-sale outcomes.
- Report to APAC CS VP in Singapore and align with global CS strategy.
- Identify opportunities for adoption, expansion, and renewals.
- Resolve critical escalations, build partner relationships, and collaborate on upsell.
- Mentor diverse CS Business Partners across India.
🎯 Requirements
- Demonstrated track record of leading diverse Customer Success teams.
- Prior experience with EPM, Planning Software or any SaaS business application is required.
- Proven experience in Presales, Consulting, Client engagement, Customer Success.
- Strategise and develop innovative approaches to managing a portfolio of customers.
- Strong contract negotiation and client leadership skills.
- Strong client management skills with Executive Level communication experience.
🎁 Benefits
- DEIB commitment to diversity, equity, inclusion and belonging.
- Inclusive culture that values diverse perspectives.
- Reasonable accommodations for applicants with disabilities.
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