Related skills
account management customer success german saas english📋 Description
- Own the overall relationship and retention of a portfolio of strategic customers, establishing trusted advisor relationships and ensuring clients gain maximum value from our products and services
- Collaborate with clients to adopt Cision and Brandwatch technologies to achieve business objectives
- Build relationships with key stakeholders, developing executive sponsors within each account
- Document client feedback and advocate for product roadmap improvements
- Partner with clients to define strategic plans, goals and KPIs, and support achievement
- Conduct regular account analysis to identify risks and growth opportunities
🎯 Requirements
- Senior Customer Success Manager/Director or similar role
- Proven track record in customer success, with adoption and retention focus
- Ability to build executive-level relationships strategically
- Experience developing and executing strategic account plans
- Experience with global enterprise clients across multiple regions
- Fluency in German and English (C1 level)
- Experience in digital marketing or social media SaaS
🎁 Benefits
- Capital-forming benefits and pension scheme
- Flexible working hours and hybrid options
- Commuter card subsidy
- EGYM Wellpass subsidy (7,500 fitness options)
- Modern office in Gateway Gardens, Frankfurt
- Professional development in a global company
- Exposure to international media landscape
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!