Related skills
crm salesforce saas excel google docs📋 Description
- Lead the Enterprise CS team to exceed targets and deliver value
- Develop and manage success plans for underperforming Enterprise CSMs
- Own the production cadence to meet and exceed targets
- Monitor dashboards and analytics to identify improvement opportunities
- Ensure the customer journey and engagement model drive outcomes
- Escalate and resolve enterprise issues; support negotiations to prevent churn
🎯 Requirements
- Associate’s Degree or equivalent work experience preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with Salesforce or other CRM
- 2+ years managing Enterprise customers within a SaaS subscription model
- 1+ years working with channel partners
🎁 Benefits
- Company-wide bonuses based on monthly sales targets
- Adoption assistance, tuition and certification reimbursement
- Modern, high-tech, and fun work environment
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