Customer Success Director

📋 Description

• Own day-to-day service delivery for one of Europe’s top brands.
• Lead a CS team to drive growth for one of the company’s largest clients.
• Coordinate stakeholders from Sales, Product and Solutions for a world-class setup.
• Drive partnership strategy including growth, optimization and platform adoption.
• Lead business reviews with senior stakeholders from client and impact.com.
• Own strategic client delivery, including account plans to reach higher performance.

🎯 Requirements

• 6+ years in advertiser services role in partner marketing.
• 2+ years in partner marketing in the mobile telecoms space.
• Strong relationship-building skills; able to win trust and align diverse stakeholders.
• Technical fluency with Salesforce and marketing automation; quickly master the impact.com platform.
• Strategic adaptability and business acumen for hands-on to high-level work.
• Proactive, collaborative mindset; comfortable presenting to varied audiences.

🎁 Benefits

• Flexible Working: Flexible environment and responsible PTO.
• Health and Wellness: Up to 12 therapy sessions/year plus dependent coverage.
• A Stake in Our Growth: RSUs with a 3-year vesting schedule.
• Investing in Your Growth: Free Coursera subscription and PXA courses.
• Parental Support: Generous parental leave policy.
• Technology Financial Support: Home office stipend and internet allowance.