Related skills
crm customer success salesforce saas enterprise clients📋 Description
- Own the relationship and retention of your book of strategic customers.
- Work with clients to adopt Brandwatch tech and meet business goals.
- Build relationships with key contacts to create Brandwatch champions.
- Document client feedback and product requests; advocate internally.
- Establish strategic plans, goals, and KPIs with clients.
- Conduct regular account analysis to identify health risks and growth.
- Nurture customer advocacy and co-marketing opportunities.
🎯 Requirements
- Senior CS Manager/Director or equivalent experience
- Proven CS delivery: satisfaction, adoption, retention
- Ability to develop executive relationships and strategic account plans
- Experience with global enterprise clients across regions
- Drive continuous value of a SaaS product
- Excellent written and verbal communication; analytical mindset
- Experience with CRM like Salesforce or Gainsight
- Second language: French/Spanish/German a plus
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