Related skills
customer success renewals ai epm supply chain planning📋 Description
- Own enterprise relationships; manage onboarding, adoption, renewals, expansion.
- Lead Executive Business Reviews and tie platform value to strategy.
- Advise on Center of Excellence governance for scalable adoption.
- Drive ROI and adoption; monitor usage and sponsorship; create success plans.
- Identify expansion opportunities in Supply Chain Planning; partner with Sales.
- Be voice of the customer; escalate issues; contribute to assets/case studies.
🎯 Requirements
- 10+ years in customer-facing roles (CS, presales, or consulting) with renewals/expansion.
- Deep SCM expertise; EPM and analytics knowledge.
- Hands-on SCM tool implementation: Anaplan, SAP IBP, Kinaxis, Blue Yonder.
- Excellent communication, presentation, and interpersonal skills.
- Translate platform capabilities into business value.
- Bachelor's degree; CA/MBA a plus.
🎁 Benefits
- Winning culture that values diversity and inclusion.
- Opportunities for development, recognition, and rewards.
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