Customer Success Associate (USA)

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

billing renewals onboarding zoom pre-sales

๐Ÿ“‹ Description

  • Participate in pre-sales demos to assist Field Sales in product overview
  • Assist Field Sales with project launches and product management
  • Initiate and maintain initial deal and contract flow
  • Manage Field Sales and Premier client relationships
  • Conduct kickoff onboarding trainings for new and existing clients
  • Renew and upgrade subscriptions; assist with new contracts

๐ŸŽฏ Requirements

  • Minimum 2 years in CS/Account Management or Customer Support
  • Customer-driven with empathy and emotional intelligence
  • Excellent communication, interpersonal, and presentation skills
  • Strong relationship-building; adapt to client communication styles
  • Analytical skills with attention to detail
  • Native-level English proficiency

๐ŸŽ Benefits

  • Remote-first flexibility to shape your ideal workday
  • Home workplace budget
  • Co-working expense coverage
  • Individual IT budget for extra equipment
  • Top-tier tech and AI-powered tools
  • Access to Ideals Academy with numerous courses
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