Related skills
account management customer success contract negotiation relationship building renewal management📋 Description
- Identify opportunities and manage the full sales cycle
- Build strategic customer relationships to drive retention
- Handle requests: support escalations, billing, enablement
- Adapt account strategy to meet customer needs
- Advise customers on how to leverage the solution
- Monitor usage trends to uncover renewal risks and adoption
🎯 Requirements
- Customer-minded with strong value focus
- Motivated to build a career in Customer Success
- Strong written and verbal communication skills
- Experienced negotiating contracts and pricing objections
- 1+ years in a customer-facing role
- Passionate about long-term relationships
🎁 Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive culture; join our Community Guilds
- Mentor and buddy program for networking
- Continuous professional development and product training
- New hire stock equity (RSU) and ESPP
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