Handle complex customer service issues including VIP tickets and time-sensitive requests
Mentor Tier I staff and support cross-team projects
Drive process improvements and product launches
Moderate user generated content per guidelines
Collaborate with internal teams to improve service
Contribute to Knowledge Base updates and analytics

🎯 Requirements

Demonstrated success in resolving complex customer service needs in video games
Troubleshoot advanced technical issues on PCs and gaming consoles
Independently manage multiple priorities
Demonstrated leadership by mentoring junior team members
Reliable with weekend and holiday availability
Strong English communications; familiarity with MS Office and G Suite

🎁 Benefits

Inclusive, welcoming work environment
ADA accommodations available
Equal opportunity employer
Collaborative, global teams

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