Related skills
customer success negotiation upsell cross-sell meddic📋 Description
- Identify opportunities, manage full sales cycle, build strategic relationships.
- Manage requests from your book of business (support, billing, enablement) for a positive experience.
- Pivot account management strategy to meet different customer needs smoothly.
- Advise customers to ensure they are leveraging the solution effectively.
- Monitor usage trends to identify renewal risks and boost adoption.
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, legal).
🎯 Requirements
- Customer-minded, value-focused.
- Business-level German required.
- Driven to grow a career in Customer Success.
- Strong written and verbal communication with attention to detail.
- Negotiation experience for upsell/cross-sell.
- 1+ years in a customer account-facing role.
🎁 Benefits
- Best-in-breed onboarding
- MEDDIC and Command of the Message training
- Inclusive culture with Community Guilds
- Mentor and buddy program for internal networking
- Continuous professional development and product training
- RSU equity and ESPP
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