Customer Success Associate - Depositions

📋 Description

• Monitor customer health metrics and usage trends
• Identify risks, opportunities, and expansion signals
• Forecast retention and growth using health scoring
• Prepare enterprise-level reporting on value and ROI
• Surface customer feedback to inform product improvements
• Collaborate with Sales, Implementation, Marketing, and Product post-sale

🎯 Requirements

• 2+ years in Customer Success, Account Management, or related client-facing role
• Strong communication skills to explain concepts clearly and empathetically
• Ability to travel occasionally for sales/implementation meetings and conferences
• Data-driven mindset with comfort interpreting usage metrics and health indicators
• Highly organized and able to manage multiple customer initiatives simultaneously
• Collaborative and proactive, with ownership and accountability

🎁 Benefits

• Dynamic, rapidly growing company focused on helping organizations thrive
• Medical, Dental, and Vision Insurance (for full-time employees)
• Competitive and fair pay
• Maternity and paternity leave (for full-time employees)
• Short and long-term disability
• Opportunity to learn from a dedicated leadership team