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account management negotiation renewal upsell meddic📋 Description
- Identify opportunities, manage the full sales cycle, and build strategic customer relationships.
- Handle requests from your book of business (tech escalations, billing, docs) for a positive experience.
- Pivot account management strategy based on customer requirements.
- Advise customers to ensure effective solution usage.
- Monitor usage trends to uncover renewal risks and boost adoption.
- Collaborate with internal teams (support, product, finance, legal).
🎯 Requirements
- Customer-minded with a focus on delivering value.
- Driven by a sales career with growth in Customer Success.
- Strong communicator, both written and verbal, detail oriented.
- Experienced in negotiating contracts and pricing objections for upsell/cross-sell.
- 2+ years in a customer-facing role, pursuing CS career.
- Passionate about building long-term relationships.
🎁 Benefits
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive culture, opportunity to join Community Guilds.
- Mentor and buddy program for networking.
- Ongoing professional development and product training.
- New hire stock equity (RSU) and ESPP.
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