Related skills
customer success salesforce saas tableau vitally📋 Description
- Take ownership of SMB customer portfolios as main contact.
- Advise on configuring Sitemate for heavy industry use cases.
- Monitor account health; identify churn risk; act proactively.
- Identify upsell opportunities; involve Account Manager as needed.
- Track feature usage; boost adoption and engagement.
- Use Salesforce, Front, and Vitally to share data.
🎯 Requirements
- Recent graduate with Bachelor's degree or equivalent.
- Strong organizational, detail-oriented, independent, adaptable.
- Excellent communication skills.
- Salesforce/CRM exposure preferred.
- Experience building presentations (Google Slides/PowerPoint).
- Proficiency with MS Office and Google Suite.
🎁 Benefits
- Equity options
- 20 days paid leave plus sick and carer’s leave
- Parental leave: 16 weeks primary, 6 weeks secondary
- Medical, Dental, and Vision coverage
- 401k retirement plan
- Flexible work - remote or hybrid
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