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communication compliance customer service onboarding training📋 Description
- Serve as the first point of contact for customers via phone, chat, and email
- Help customers navigate the application process and resolve blockers
- Build expertise in HELOCs and other Figure financial products
- Explain complex financial concepts in a clear, customer-friendly way
- Provide troubleshooting support across customer and platform issues
- Complete compliance steps accurately and consistently
🎯 Requirements
- 1+ year in a customer-facing role
- Strong verbal and written communication skills
- Ability to explain complex information clearly and build trust with customers
- Comfort in a structured, fast-paced, high-volume environment
- Strong attention to detail and ability to follow process
- Ability to complete required compliance training
🎁 Benefits
- Earn up to $71,000/year in total compensation after probation
- Company-paid medical, dental, and vision benefits for employees and dependents
- Paid holidays, PTO, and sick time
- Hybrid flexibility after training
- Continuing education reimbursement
- Paid family leave
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