Customer Success Associate

📋 Description

• Serve as first point of contact for customers via phone, chat, and email
• Help customers navigate the application, resolve blockers, and learn products
• Build expertise in Figure ecosystem, including HELOCs and financial products
• Explain complex financial concepts clearly and simply
• Provide troubleshooting across customer and platform issues
• Conduct professional video notary sessions
• Complete compliance steps accurately and consistently
• Identify trends and suggest improvements to CX and support
• Participate in training and licensing programs that expand your skill set
• Contribute to a high-performing, team-oriented environment

🎯 Requirements

• 1+ year of experience in a customer-facing role
• Strong verbal and written communication skills
• Ability to explain complex information clearly and build trust with customers
• Comfort working in a structured, fast-paced, high-volume environment
• Strong attention to detail and ability to follow process accurately
• Confidence learning new systems and navigating multiple technology platforms
• Ability to complete required compliance training
• Ability to become a licensed e-notary, including passing required background checks

🎁 Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums.
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 observed holidays and PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement